Refunds and Disputes

Refund Policy

1. Eligibility for Refunds:

• Refunds are available for the following scenarios:
  • Incorrect or damaged products received.
  • Non-delivery of products.
  • Canceled orders before shipment.

2. Refund Process:

• Submit a refund request via your account or contact our support team.
• Provide necessary details like order number, product details, and reason for the refund.
• Once verified, refunds will be processed as per the original payment method within 7–10 business days.

3. Non-Refundable Items:
Certain products or services may not be eligible for refunds, including:

• Digital downloads and services already rendered.
• Items marked as “Final Sale” or “Non-Refundable.”

Disputes Policy

1. What is a Dispute?
A dispute arises when there is a disagreement between the buyer and seller regarding the transaction.

2. Common Reasons for Disputes:

• Product not as described.
• Delayed delivery beyond the promised timeline.
• Quality issues with the purchased item.

3. Dispute Resolution Process:

• Step 1: Submit a dispute request through your account or by contacting our support team.
• Step 2: Provide detailed information and evidence, such as:
  • Photos of the product (if applicable).
  • Communication with the seller.
  • Proof of payment or receipt.
• Step 3: Our team will investigate and mediate between the buyer and seller to resolve the issue.

4. Resolution Outcomes:

• Full refund.
• Partial refund or replacement.
• Return of the product (if required).

Important Guidelines:

• Refund and dispute requests must be submitted within 7 days of receiving the product.
• Ensure you retain the original packaging and product in its original condition until the dispute is resolved.
• Refunds for payments made through third-party services (e.g., credit cards, wallets) may depend on the service provider’s policies.

How to Submit a Refund or Dispute Request?

1. Log in to your Frontpic account.
2. Go to Orders > Request Refund/Dispute.
3. Fill in the form and upload any supporting documents.
4. Click Submit.