I would like to return my order

If you’re not satisfied with your purchase and wish to return it, Frontpic.com offers an easy return process to ensure you have a hassle-free experience.

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1. Check the Return Eligibility

• Return Window:
  Most items can be returned within 7 days from the date of delivery.
• Conditions:
  • The product must be in its original packaging.
  • The product should not be damaged by misuse.
  • Accessories, freebies, and any promotional items included in the package must also be returned.

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2. Log Into Your Account

• Go to Your Orders:
  • Log into Frontpic.com and navigate to Orders from your account menu.

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3. Locate Your Order

• Find the Order:
  • Identify the order you wish to return and click “Return/Replace”.

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4. Select Return Reason

• Choose “Return”:
  • Select the appropriate reason for the return (e.g., “Product not as described,” “Changed my mind,” etc.).
• Provide Additional Details:
  • Add any comments or additional information that could help process your return smoothly.

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5. Arrange the Pickup

• Pickup Details:
  • Frontpic will arrange for a reverse pickup at your location (if eligible).
• Packaging:
  • Pack the item securely in its original packaging, along with all accessories, manuals, and freebies.

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6. Tracking the Return

• Receive Return Confirmation:
  • You will receive a confirmation email once your return request is approved.
• Stay Updated:
  • You can track the return status through Orders > Returns in your account.

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7. Refund Process

• Return Approval:
  Once the product is received and inspected, Frontpic will process your refund.
• Processing Time:
  • Refunds are typically processed within 3–7 business days and will be credited to your original payment source.

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8. Exchange Option (if applicable)

• Exchange Available:
  • If the product is eligible for an exchange, a replacement product will be shipped once the return is processed.

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9. Important Points to Note

• Product Condition:
  • Returned items must not show signs of use (including scratches, stains, etc.).
• Refund Charges:
  • In some cases, return handling fees may apply, depending on the product and your location.