How do I cancel an order?

1. Check Your Order Status

• Before canceling, confirm if your order is eligible for cancellation:
  • Orders that haven’t been processed or shipped yet can typically be canceled.
  • If your order has already been shipped, you may not be able to cancel it, but you can still initiate a return once it arrives.

2. Log Into Your Account

• Go to your account by visiting Frontpic.com and logging in.
• Navigate to Orders from the menu.

3. Locate Your Order

• Find your order in the list of recent purchases and click on it to view details.

4. Request Order Cancellation

• Click on “Cancel Order”:
  • If your order is eligible for cancellation, you’ll see the option to cancel under the order details.
• Select Reason:
  • Choose the reason for cancellation from the available options (e.g., “Changed my mind,” “Found a better deal,” etc.).

5. Confirm the Cancellation

• Review your cancellation request and confirm.
• You’ll receive a confirmation email once your cancellation is processed.

6. Cancellation Confirmation

• Once successfully canceled, your order status will reflect as Canceled.
• A refund (if applicable) will be processed according to the payment method you used.

7. What Happens After Cancellation?

• Refund Processing:
  If you paid through credit/debit card, UPI, wallet, or any other online method, your refund will be credited back to the same payment source within 3–7 business days.
• Cash on Delivery (COD) refunds may take slightly longer and will be processed via bank transfer.