Return & Exchange

Return & Exchange Policy

Effective Date: 01-01-2025

At Frontpic.com, we strive to ensure your satisfaction with every purchase. If you’re not completely satisfied, our return & exchange policy makes it easy to address your concerns.

1. Eligibility for Returns & Exchanges

• Items can be returned or exchanged within 7 days of delivery.
• Products must be unused, in their original packaging, and in the same condition as received.
• Exchnaged products will be delivered within 3-5 working days.

2. Non-Returnable Items

• Items marked as “Final Sale” or “Non-Returnable” during purchase.

3. How to Initiate a Return or Exchange

1. Contact our support team at support@frontpic.com with your order details and reason for the return or exchange.
2. Our team will guide you through the process and provide a return authorization if eligible.
3. Ship the item back to the address provided. Shipping costs may apply unless the return is due to our error.

4. Refunds

• Refunds will be processed to the original payment method once the returned item is received and inspected.
• Please allow 7 working days for the refund to reflect in your account.

5. Exchanges

• If you wish to exchange an item, please mention the replacement product details when contacting us.
• Exchanges are subject to product availability.

6. Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 3 days of delivery with photos of the damage. We will arrange a replacement or refund with in 7 working days at no additional cost.

7. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the issue is due to a mistake on our part.
• For exchanges, additional shipping charges may apply for the replacement item.

8. Contact Us

If you have any questions or need further assistance, feel free to reach out: