If you receive a product that is damaged, Frontpic.com has a simple and hassle-free process for reporting the issue and getting it resolved.
1. Inspect Your Order Upon Delivery
- Open Your Package:
Check the package carefully when it arrives. - Inspect the Product:
Verify that the product inside is intact and hasn’t been damaged during shipping. - Document the Condition:
If you notice any damage, take clear pictures of the damaged item and packaging.
2. Notify Frontpic Support
- Report the Issue:
- Log into your Frontpic.com account and go to Orders.
- Find the order and click “Report Issue” or “Return/Replace”.
- Select “Damaged Product”:
- Choose the reason for the issue (select “Damaged Product”).
- Upload Photos:
- Attach clear pictures showing the damage for easy processing.
3. Follow the Return Process
- Return Request:
Once reported, Frontpic will review your request and send you instructions on returning the damaged product. - Packaging:
- Pack the item carefully in its original packaging (if possible) to ensure it doesn’t get further damaged during transit.
4. Get the Replacement or Refund
- Replacement:
- If the product is eligible for replacement, a new item will be shipped to you at no extra cost.
- Refund:
- If a replacement isn’t possible, a full refund will be processed to your original payment method within 3–7 business days.
5. Keep Your Communication Clear
- Stay Updated:
- You will receive updates via email and SMS about the status of your return and refund.
- Contact Support:
- For any questions or assistance, contact support@frontpic.com .
6. What If the Product Cannot Be Replaced?
- Refund Process:
In case a replacement is unavailable, you’ll receive a full refund for the product, along with any shipping charges (if applicable).
7. Protect Your Rights
- Customer Protection:
Frontpic.com stands behind its products. If you encounter any issue, reach out to support and we’ll ensure a fair solution.
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